As I’ve written about a number of times before, having a good internet connection is really important. Since there aren’t cables that can run to our house, we need to use the solution most houses in the country use: over-the-air internet. It’s not satellite-delivered, but delivered from a tower with a line-of-sight to the antenna on the roof.
Kevin has been trying to get this set up for us with the provider, Fidoka, and had hit some snags in getting them to send a technician to the house to be sure we can get access and to prepare for the installation. Fidoka didn’t seem to want to work with Kevin, only the property-owners.
So off we went to the local office. I realized along the way that I didn’t have a copy of the document that shows we own the property in Evernote on my iPad, so I was afraid our visit would be for naught.
Kevin patiently explained the situation to a woman in the office: could they just send a technician to the house to make these tests? No, unless we already had a contract set up.
But what if you can’t supply them with the service? (Which would really be a problem.) No, that’s not a problem, I’m sure we can serve that address.
Kevin then asks how much an hour of a technician’s time costs. Surprisingly, it’s only €48. So what if we pay for an hour of time, and then later, in December or January, when the house is done, they can sign a contract? No, they need to sign and pay for a year in advance. (That’s like €50 a month. so €600.)
But they won’t be using it until at least December. The house isn’t done yet.
Finally, Kevin, who has been very calm throughout, gets her to agree to send the technician out for the hourly fee — which, by the way, will be refunded when we sign the contract.
In the end, all I need to supply is my Italian tax ID, my codice fiscale, and we seem to be all set.
We’ll see how this all sorts out.
Image: Pixabay CC0 | https://pixabay.com/en/icon-contact-flat-web-business-2457974/